General Support

As customer support and satisfaction are ivy-Baron’s highest priorities, ivy-Baron’s Technical Support staff is composed of experiences professionals committed to provide you the best and faster support as possible. To reach that goal, ivy-Baron provides a wide range of support services includes . . .

  • On Line Support By Phone
  • E-mail Support
  • On-site support

Phone Support

ivy-Baron phone support is available at normal business hours: 9a.m to 6p.m, Monday to Friday. When you call, you should be at your computer and have the appropriate product documentation at hand.

E-mail Support

In order to use all the benefit of Internet technology, we provide e-mail assistance: available 24 hours a day and 7 days a week. We are committed to answer e-mail request in the next 2 hours.

On-site Support

If you prefer a direct contact, our technical staff would be pleased to visit you as soon as possible after your request. You can submit your on-site support request to your ivy-Baron sales representative or directly to ivy-Baron offices, which contact information is available in the contact section.

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