Information Management Services
Ivy-Baron turns organization’s information into actionable intelligence by driving technology-enabled business techniques. Information management provides services to deliver the intelligence that leads to smarter decision-making.
IT organizations face many complex challenges: Unable to meet service levels; the perception by their clients of being not effective; spending a lot on maintenance; pressure to minimize operational expenses while maintaining service levels; and the necessity to develop infrastructures that support new initiatives. Ivy-Baron provides process of managing, monitoring and reporting on technology and business services.
We use a broad-based, service-oriented approach, and we have extensive experience integrating heterogeneous management capabilities and a strong track record of successful large scale transformations to service-oriented support models.
IT services provided by Ivy-Baron allows operations to manage and observe the status of IT services, and ensure that business service levels along with IT service levels are always in a state of compliance and made visible to stakeholders. As part of its IT Services, Ivy-Baron provides the following specific services to help clients develop, manage and optimize their service-delivery capabilities:
- Service-Desk Implementation: According to current scenario, demand for 24/7 technical support has become higher. Ivy-Baron helps clients design and implement IT service-desk support capabilities based on IT Infrastructure Library practices to meet each client’s specific service requirements.
- Service Management & Governance: Ivy-Baron offers a pragmatic roadmap to help its clients manage and exceed customer expectations for IT service delivery. The first step enables understanding and defining the IT services to be offered. Step two involves creating the service level agreements, the organizational structure, governance models, and the service design and action plans to achieve customers objectives. The third step focuses on communicating value in terms the customer easily understands, identifying additional value-creation opportunities, and providing real-time assessments of IT performance.
- Service-Desk Outsourcing: Ivy-Baron Service Desk Outsourcing provides clients with a single point of contact for any technology service incidents and requests, improves first-contact issue resolution with proprietary troubleshooting processes and tools and seamlessly manages all escalated incidents and problems as well. The service-which currently provides help desk support to the end users-minimizes the cost of downtime to the business, helps ensure that IT service delivery is aligned to business outcomes and introduces remote and/or self-service capabilities that can reduce help desk costs by 30 to 50 percent.
Application Services for Microsoft
Enterprises need business and technology solutions. Ivy-Baron delivers solutions on the Microsoft platform quickly and at scale, while enabling our clients to achieve high performance.
Application Services for Open Source
In a business environment where cost and speed to market are both important factors, open source software can play a key role in helping organizations develop the capabilities they require to achieve high performance quickly at limited cost. Ivy-Baron provides technology strategy and implementation services to optimize and accelerate the use of open source based on wide-ranging business and industry knowledge and deep technology experience..
Application Outsourcing Services
Applications drive a company’s business processes-but the challenges of supporting heterogeneous application environments are increasing. Through application outsourcing, we industrialize application development, maintenance and support to align IT investments with a client’s strategic imperatives, which can reduce costs by as much as 50 percent.
Network Technology Services
Today’s CIO is under pressure to operate the infrastructure as efficiently and effectively as possible, flexibly balancing competing needs by providing leading technology to support business processes seamlessly while tightly managing costs. We apply a wide range of network technologies within the unique business context of each organization, while working with clients in all industries around the world, .
As security threats become more sophisticated, IT organizations must move from pure compliance to proactive defense and value-creation. Ivy-Baron Security Solutions professionals experience, deep industry knowledge and business-process know-how to protect against threats, minimize risks and enable the adoption of new technologies that promote growth.